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More than 2 million homeowners just missed their chance to save money by refinancing

More than 2 million homeowners just missed their chance to save money by refinancing

"There will always be a population of laggards," said Craig Strent, CEO of Maryland-based Apex Home Loans. "Some folks have had poor past experiences with the mortgage process and just may not want to deal with it again. They also may not be aware how much technology has removed a lot of the friction in the mortgage process the past few years."

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